Customer Support

We offer a quick and easy online booking service directly from our website for finding the lowest rates available, checking availability, and reserving your room. It only takes 3 clicks to book your room via our fast and secure booking service. You will receive instant confirmation.

If you have already made a reservation though our website, you can view and manage your booking directly from your email confirmation, simply click on the 'manage my booking' link.

If your booking starts with 'TSN' then to request a modification simply reply to the email confirmation with your request.

For all other enquiries please call reception on:  Tel: 020 8961 1260 or Tel: +44 20 8961 1260 from abroad