Website Support

Accommodation information, pricing, availability and bookings:
We offer a quick and easy online booking service directly from our website for finding the lowest rates available, checking availability, and reserving your room. It only takes 3 clicks to book your room via our fast and secure booking service. You will receive instant confirmation.

If you have already made a reservation through our website, you can view and manage your booking directly from your email confirmation, simply click on the 'manage my booking' link.

Quick Tips:
For prices, availability and discounts, click here
For accommodation information please visit the rooms and facility pages

If you have already booked:

To Cancel:
Click 'Sign in' above or 'manage my booking' from your email confirmation and 'cancel'.

To Modify:
Adding nights or rooms: Please make an additional reservation (please mention 'extension to TSNxx in the 'special request')
Reducing nights or rooms: If you have booked via our website, please check the cancellation policy in your booking confirmation email and then reply to the email with a modification request. If you have booked through a different website please call reception on Tel: +44 (0)20 8961 1260

For Directions:
Click 'Directions' above for directions from the tube and a map

For further enquiries, feel free check the information on our website or use the form below. Usage of our website and forms are covered by our privacy policy.

Customer advice
Reception can be reached on Tel: +44 (0)20 8961 1260